Do you need tablet repair service? It’s easy to fall in love with your tablet, as it offers the perfect combination of size and function. Whether you use it for work, school, or play, your tablet is a handy companion that is easy to take with you. If this convenience has been interrupted by damage or malfunction, we can fix the problem quickly so that you can enjoy your tablet again.
Is your tablet of choice an iPad? We can help you with tablet repair for any generation of Apple mobile devices, including the iPad Air. Let us return your iPad to the high-functioning tool that you expect your Apple to be.
Android Tablet Repair
Do you prefer the clean Android experience of a Google Nexus or the high-powered features of a Samsung Galaxy Tablet? Our technicians can diagnose and repair any Android tablet so that it functions beautifully once again.
Microsoft Tablet Repair
Perhaps you use a Microsoft Surface to get significant work done. Our tablet repair service covers any Surface model. You can trust us to get you back to work in a timely manner with a smoothly running Microsoft tablet.
7 common iOS 10 problems – and how to quickly fix them
iOS 10 problems and fixes: Our guide explains how to quickly fix some of the most common iOS 10 problems, annoyances, glitches and bugs, including how to maximise storage, overcome the notorious bricking issue, and speed up your download. Here's what you need to know.
iOS 10 is here and it's another strong update from Apple, one which adds some seriously useful new features and refines a number of old favourites.
While the latest iteration of the iPhone, iPad and iPod operating system looks like living up to Apple's boast that it has developed its best mobile OS ever, it still has its share of flaws – just like all new software.
That's why we've put together this list of common iOS 10 problems and how to fix them, to ensure you get the most out of what is a very impressive operating system and your shiny new iPhone 7, if that's also part of the equation.
1) WHY CAN'T I DOWNLOAD IOS 10?
Before anything else, you need to make sure your device is actually compatible with the latest version of iOS. Here's a list of all 17 compatible devices capable of running iOS 10.
- iPhone 6S
- iPhone 6S Plus
- iPhone 6
- iPhone 6 Plus
- iPhone SE
- iPhone 5S
- iPhone 5C
- iPhone 5
- iPad Pro (12.9-inch)
- iPad Pro (9.7-inch)
- iPad Air 2
- iPad Air
- iPad (4th generation)
- iPad Mini 4
- iPad Mini 3
- iPad Mini 2
- iPod Touch (6th generation)
Unfortunately, if you've got an iPhone 4S, iPad 3, iPad 2 or iPad Mini 1, you're fresh out of luck.
WATCH: iOS 10 tips and tricks
2) IOS 10 BRICKED MY IPHONE!
The launch of iOS 10 was somewhat marred by widespread reports of the OS bricking various devices when users tried to install the OTA update – accepting the update caused phones and tablets to enter the dreaded 'connect to iTunes' screen.
"We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability ... The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help."
However, if you're still experiencing problems, or encounter similar issues in the future, here's what to do:
1. Connect your iPhone or iPad to a Windows PC or Mac with the latest version of iTunes that supports iOS 10
2. Open iTunes
3. Press and hold the Sleep and Home buttons on the iPhone or iPad until the Recovery Mode screen appears
4. Check iTunes for a prompt to either update or restore the device
5. Select Update
6. Wait for the phone or tablet to update and continue setup on the device
If this process doesn't work, you may need to take your device into an Apple Store or contact the company's customer support.
Related: macOS Sierra problems
3) IOS 10 IS DRAINING MY BATTERY
Until iOS 10.1 comes around, you'll likely experience some issues with battery drain. If so, there are a few things you can do to maximise your battery life.
Related: Best Smartphones to Buy
You should also make sure you turn Wi-Fi on when you can easily connect to a Wi-Fi network, and turn off cellular data. If you're out and about, turn the Wi-Fi off and just use cellular data to conserve some battery life. All of this can be done from the Control Centre, which is accessed by swiping up from the bottom of your screen.
It's also advisable to turn off Background App Refresh by going to Settings > General > Background App Refresh. This will give you the option to stop specific apps updating in the background, saving you a load of battery life in the process.
Related: iPhone 7 review
Finally, you can try turning off fitness tracking by going to Settings > Privacy > Motion & Fitness. If you don't want to track your fitness, this can be a great way of conserving that precious battery life – especially if you've got an Apple Watch, which does all the tracking for you anyway.
4) BLUETOOTH AND WI-FI AREN'T WORKING IN IOS 10
You can bet there'll be a few problems with wireless technology and iOS 10, at least at first. Whether it's Wi-Fi or Bluetooth, Apple's OS usually has the odd problem when it first launches.
Related: iPhone 8
5) MY DEVICE IS OVERHEATING NOW I'VE GOT IOS 10
When you first download and install iOS 10, it'll continue updating apps in the background. This means your phone or tablet may heat up more than usual when you charge it. However, this should only be a temporary problem, and once all the apps have been updated, you should notice the device return to normal temperatures during charging.
If you're still having problems, you might consider trying a hard reset or turning off auto-sending of diagnostic and usage data by going to Settings > Privacy > Diagnostics & Usage.
If none of that works, it might be time to visit the Apple Store or contact Apple customer support.
6) IOS 10 IS RUNNING SLOWER THAN IOS 9
You may find that iOS 10 runs slower than iOS 9, in which case the problem could be down to a variety of things. Firstly, as with the overheating-during-charging issue, you'll find that the operating system speeds up the longer you leave it. That's because iOS 10 re-indexes everything and optimises apps to work with the new software in the background after you've installed it. Once it's finished – the process should take a few hours – things should speed up.
Related: How to uninstall iOS 10
Firstly, try turning on Reduce Motion by going to Settings > General > Accessibility > Reduce Motion. This essentially turns off all the special motion effects, making the OS run smoother. Similarly, turning on Reduce Transparency should make things run a bit slicker. Access this in Settings > General > Accessibility > Increase Contrast. From there, turn the Reduce Transparency setting on.
You can also try turning off Background App Refresh, which is detailed in the Battery section of this article.
Freeing up storage space is a good way to ensure the OS runs smoothly, too. Try deleting old files and photos, and ensuring you have at least 1GB of free space on your phone's memory. If you've got a 16GB iPhone, we feel for you.
If all else fails, give the old 'turn it off and on' trick a try, before resorting to a system restore or factory reset. Otherwise it's a case of contacting Apple.
7 common Android Tablet problems – and how to quickly fix them
Insufficient Space on Device
Android allocates fixed storage space for apps. Users can’t expand it. So you might run into this error even if your device indicates a great deal of remaining storage capacity.
The easiest way to free up space is to begin uninstalling apps. However, if you use music apps, like Spotify, you might not be able to find where the files are being stored. The quickest way to free up space is to use an app like CCleaner. If you want to get a visual display of where all your memory is going, try using DiskUsage. It will visually display your files’ locations and size.
How to Reinstall the Google Play Store
- Swipe right and locate the “disabled” tab.
- Then locate Google Play Store. You can reenable it by tapping on the icon that says “reenable”.
Here’s a video:
How Do I Install Google Play?
- Then check the box for “unknown sources”
Once checked, you can install the Play Store. Here is a link to a legitimate Play Store APK: Download Google Play Store.
If that fails, try watching this video:
How do I Free up Memory on My Android Device?
By memory, you might be referring to RAM. The Android operating system works best with a minimal number of installed applications. That’s because some apps like to run in the background, even when you don’t actually use the app. The more apps installed, the more likely it is that some will run wild in the background. The simplest solution is to uninstall all non-essential applications.
System UI Not Working
Sometimes the System User Interface (UI) can stop working. If restarting your device doesn’t fix the problem, I suggest wiping the System UI cache. To wipe the cache, go to:
- Swipe left to “All” and select System UI
- Then wipe the cache and restart the device
Downloads Not Working
Sometimes downloads will fail. Android includes a dedicated download manager, and its cache can become corrupted. In this case, just wipe the cache.
To wipe the cache, go to:
- Swipe right to “All” and select Download Manager
- Then wipe the cache and restart the device
I Can’t Find My Download
I Can’t Play a Downloaded Video
Try using VLC Player or MX Player. They work on almost every file you can imagine. Sometimes videos in a proprietary format won’t play. There’s no real solution for this issue, other than installing the proprietary video player.
I Installed Malware!
Out of the three malware scanners we’ve reviewed, my favorite is Lookout. It’s free, lightweight, and catches a large number of malicious applications.
Internet Not Working
The biggest cause of mobile Internet not working: Improperly configured APN settings. If you use a prepaid/MVNO to provide Internet, chances are you needed to set up an APN to get mobile data. If these settings aren’t properly configured, you must manually set them.
Can’t Connect to WiFi Network
Chances are, it’s your router that’s at fault. Someone could write a book on the number of problems that WiFi networks cause users — the best solution oftentimes is to restart both your router and your phone.
If that fails, try this article.
7 common Microsoft Tablet problems – and how to quickly fix them
Problem: My Surface 3 is running very slowly
- If your Surface 3 starts running slowly compared to past performance, there could be several different causes. One of the best solutions is to simply restart your Surface and see if this fixes the problem – a running app could be causing problems in the background. You can quickly restart by visit the Start Menu, selecting Power, and choosing Restart. If you don’t want to restart because you are afraid of losing data, then at least check through your open apps and shut down any apps that aren’t completely necessary. If performance suddenly starts to improve after you shut down an app, you’ve found the troublemaker.
- Check for updates, too. If you don’t have automatic updates chosen, you can check for the latest updates by going to the Start Menu and selecting Settings. From there, choose Updates & Security, and choose Windows Update. This will give you the option to check for any new upgrades to your system. You can either select specific updates to apply, or apply all prepared updates at once. Applying all updates is advised, especially if you aren’t sure what’s causing the problem.
- If you have narrowed the problem down to a single app that turns all of your Surface to molasses every time it runs, the app may be corrupted or experiencing other problems. The good news is that Windows has a troubleshooting tool that you can use to look for major flaws and see if they can be corrected. It’s called the app troubleshooter: You can find it by bringing up the browser on your Surface and heading to this website. Click the link to automatically start the troubleshooter.
- Remember that this could also be a RAM or storage problem, especially if you have crammed a lot of data and programs onto your Surface 3. Closing a few apps can help your RAM, but for your hard drive you can run the Disk Cleanup Tool. Use the search box on the taskbar to search for “disk cleanup” and select the tool when it is found. Run the tool and delete any unnecessary files. You should also empty your Recycle Bin to see if this helps.
Problem: Surface won’t turn on or wake up
- First, check all your physical connections and accessories to make sure that problem isn’t something easy to fix. Disconnect all your peripherals and unplug the power cord to see if that helps. Take a close look at your charging port and charging cable to look for any signs of damage. If it looks like there’s a problem, it’s time to call up a computer specialist for a quick repair. If there is no sign of damage, wait for a few minutes and then plug in your charging cable and only your charging cable, using an electrical outlet that you know is channeling electricity. It is important to leave your USB ports empty when trying this.
- If the screen remains black and inactive without any power indicators, try switching out your charging cable with a different one to see if the cable has failed.
- If your Surface has frozen in an off state because of software issues, you can help by forcing a restart. Press and hold the power button on your Surface 3 – you’ll have to hold it for a long time, at least 30 seconds. Then release the power button, and press it normally like you would for a natural startup.
Problem: I get error messages every time I try to update my Surface 3
- If your Surface is giving you errors or freezing up entirely when you try to update, the problem is typically related either to power, or to some internal software snafu. Start by checking your battery. Microsoft recommends charging your battery to at least 40 percent before trying to install any updates, but we’ll go ahead and say that you should always, always just plug in your Surface tablet with your charging cable before installing updates. That way the computer will never turn off in the middle of an update and cause problems. Try to never restart in the middle of an update if possible, since this can cause even more complications.
- If you notice that your battery just isn’t charging properly and want to prevent battery problems from happening in the future, you can change your settings. Search for “Device Manager” on Windows and select the program when it is found. You will see a Batteries category that you can select. Doing so will bring up options including Microsoft ACPI-Compliant Control Method Battery. Don’t let all the words worry you – select this option, and go to the Driver Here select Uninstall and okay the procedure. Then to the Start Menu and select Restart. This will automatically reinstall the battery driver for you, and will clear up any problems with your battery software in one go.
- If the problem isn’t related to your battery power, Windows does have its own troubleshooter online for fixing update problems and making sure that everything happens smoothly. Visit this webpage and look for the header that says “Run the Windows Update Troubleshooter” That section will provide a link that automatically downloads the troubleshooter for you to run.
Problem: My battery won’t charge
- First, check all your physical connections and accessories to make sure the problem isn’t something easy to fix. Disconnect all your peripherals and unplug the power cord to see if that helps. Take a close look at your charging port and charging cable to look for any signs of damage. If it looks like there’s a problem, it’s time to call up a computer specialist for a quick repair. If there is no sign of damage, wait for a few minutes, then plug in your charging cable and only your charging cable, using an electrical outlet that you know is channeling electricity. It is important to leave your USB ports empty when trying this.
- If you notice that your battery just isn’t charging properly and want to prevent battery problems from happening in the future, you can change your settings. Search for “Device Manager” on Windows and select the program when it is found. You will see a Batteries category that you can select: Doing so will bring up options including Microsoft ACPI-Compliant Control Method Battery. Don’t let all the words worry you – select this option, and go to the Driver Here select Uninstall and okay the procedure. Then to the Start Menu and select Restart. This will automatically reinstall the battery driver for you, and will clear up any problems with your battery software in one go.